Terms of Use — Ree & Joyce
These Terms of Use apply to your use of www.reejoyce.com (the "Website") and any orders you place through it. By visiting or purchasing from our Website, you agree to these Terms along with our Privacy Policy and Return Policy.
Definitions
Customer ("you", "your") An individual of legal age who is shopping for personal use and not on behalf of a business or profession.
Seller ("we", "us", "our") Ree & Joyce.
Website www.reejoyce.com
Product Any item listed for sale on the Website.
Order A purchase of one or more Products completed by the Customer through the Website.
1. When These Terms Apply These Terms cover everything related to your use of our Website and any purchases you make, including the relationship between you and Ree & Joyce from browsing through to delivery.
2. Placing and Confirming an Order
2.1 How to Place an Order To complete a purchase you will:
- Choose your product including size, color, and model
- Add it to your shopping cart
- Go through checkout and fill in your details
- Pick a payment method and finalize payment
- Receive an initial confirmation email
Please note that the first confirmation email is not a guarantee that payment went through successfully or that your order has been formally accepted. If you entered an incorrect email address, we cannot be held responsible for any missed updates.
2.2 Discount Codes & Store Credit From time to time we may offer discount codes or store credit, for example as part of a promotion or as a goodwill gesture.
Please keep in mind:
- Personal discount codes are single-use only
- The full value must be spent in one transaction
- Store credit cannot be converted to cash or refunded
2.3 Order Confirmation Once your order is submitted, we will review the details, verify your shipping address, check stock availability, and confirm that payment was processed correctly. If everything checks out, you will receive a final confirmation email letting you know your order is accepted and being prepared for shipment.
2.4 When We May Decline an Order We reserve the right to refuse an order in situations such as:
- Missing or incorrect information
- A failed or unverified payment
- A history of refused deliveries or payment problems
- A clear pricing error on our end
- An address we are unable to ship to
If we need to decline your order, we will reach out to you as quickly as possible.
3. Shipping & Delivery
3.1 Processing Time Most orders are processed within 1 to 5 business days after confirmation. We choose the shipping carrier ourselves and are unable to switch carriers upon request. During busy sales periods, processing may take slightly longer.
3.2 Delivery Address We ship to the address you provide at checkout. If that address turns out to be incomplete or incorrect, we may reach out for clarification, but any delays or delivery failures that result from inaccurate information are not our responsibility.
3.3 Risk of Loss Once your order has been delivered, responsibility for the item passes to you. If something goes wrong before it reaches you, please contact us with your order number, full address, and a clear description of the issue.
3.4 International Orders For deliveries outside our primary shipping region, you are responsible for any import duties, customs fees, or taxes charged upon arrival. Delays caused by customs are outside our control.
4. Pricing & Payment
4.1 Pricing All prices are shown in US dollars unless stated otherwise. Return shipping costs are always the customer's responsibility. The final price including any applicable fees is shown at checkout and included in your confirmation email.
4.2 Price Changes We may update our prices at any time. The price shown at the moment you complete checkout is the price that applies to your order.
4.3 Payment Full payment is required upfront using one of the payment methods available on our Website.
5. Returns All returns are handled in accordance with our Return Policy, which is published on the Website. Where a return is accepted:
- Items must not have been worn (trying on for fit is fine)
- Items must be free of damage
- Original packaging should be included where possible
- Return shipping costs are your responsibility
- Original shipping charges are not refunded
6. Complaints & Customer Support
6.1 How to Reach Us Email us at info@reejoyce.com and we will do our best to help.
6.2 Response Time We aim to respond to all inquiries within 14 days. During peak periods this may take a little longer. We are not responsible for technical issues that prevent messages from reaching us.
7. Product Quality & Liability
7.1 Our Quality Promise We are committed to delivering products that match what was described and shown on our Website. If you receive something that appears defective, please contact us promptly and provide any relevant details or photos. Damage resulting from improper use, washing, or general wear is not covered.
7.2 Limits of Liability Ree & Joyce is not liable for indirect losses, consequential damages, or lost profits arising from any purchase. Where direct liability does apply, it will never exceed the amount paid for the product in question.
8. Circumstances Beyond Our Control We cannot be held responsible for delays or failures caused by events outside our control, including but not limited to natural disasters, war, labor strikes, transportation disruptions, customs holdups, or supplier issues. In such cases we may need to pause or cancel an order without being able to offer compensation.
9. Website Content We do our best to keep all information on our Website accurate and up to date, but we cannot guarantee that every detail is always complete or error-free. We reserve the right to update or change any content on the Website at any time.
10. Acceptable Use You are welcome to browse our Website for personal use. You may not:
- Copy, reproduce, or redistribute any content
- Modify or alter any materials from our Website
- Use any content for commercial purposes without written permission from us
All content is provided as-is and without any warranties beyond what is required by law.
11. Account Security If you create an account on our Website, you are responsible for keeping your login credentials confidential and for any activity that takes place under your account.
12. Intellectual Property All trademarks, logos, branding, and creative content on www.reejoyce.com belong to Ree & Joyce. Using any of these without our written consent is not permitted.
13. Copyright Everything published on this Website is protected under copyright law. No content may be copied or reused without our prior written approval.
14. Updates to These Terms We may revise these Terms at any time. Continued use of our Website following any changes means you accept the updated version.
Questions? Our team is happy to help. Get in touch at info@reejoyce.com